Carrier trade-in sales are a great way to upgrade to a new smartphone without the weight of a purchase, but they do require some waiting time for customers. Unfortunately, on this occasion, a TikTok user with the handle trisha0208 was encouraged to make a trade-in offer by a T-Mobile representative, resulting in T-Mobile losing her and her son’s iPhone 12 mini and iPhone 12, respectively. We shared stories. . She detailed how her carrier misplaced both devices and she found herself in a difficult situation.
The customer also experienced additional pain when he received an $80 higher bill because his trade-in phone was not processed by T-Mobile.
Trisha’s TikTok video has received about 4,400 likes, and in the video below, she says she went to T-Mobile with her son to get an iPhone 15 through a trade-in offer. I’m explaining. One of the carriers informed her about a great deal and she decided to go ahead with it. To expedite the process and have peace of mind that nothing would get lost in transit, Trisha hand-delivered her iPhone 12 mini and her son’s iPhone 12 to a T-Mobile store, and both devices were later taken to a warehouse. It will be shipped to.
She immediately knew something was wrong when she received an email saying she needed to get a trade-in value before the term ended. I called T-Mobile and was told by customer service that it would take several weeks for the device to arrive and be registered at the warehouse. Trisha then received an update that her phone had arrived and was being processed, giving T-Mobile customers some relief, but the worst was yet to come.
@trisha0208 @T-Mobile #cellphonehorrorstory #horriblecustomerservice #whereismyphone
♬ Original song – Risha
For months, Trisha didn’t hear from the carrier, but when she received a bill in September that was $80 higher than it should have been, she realized something was seriously wrong. She returned to the brick-and-mortar store, where she helped the store manager and representative communicate with the corporate department. Unfortunately, I was informed that my iPhone 12 and iPhone 12 mini were missing. Trisha was mistakenly told that her phone was delivered to a warehouse, which clearly means T-Mobile is at fault.
However, one T-Mobile employee says that Trisha made a mistake by dropping her phone at a brick-and-mortar store, but that may not be true as a company representative advised her to do so in the first place. there is no. A Samaritan TikToker encouraged Trisha to call the police and file a theft report, as the staff member may be involved in the crime. Customers have not yet updated us on the status of this development, but we will continue to follow up.
