C. Scott Brown / Android Authority
Google TV Streamer is a big change from Chromecast with Google TV, but for the most part it’s a positive change. While the new streamer has a lot of positives, it’s not without its drawbacks. Although most users will not experience any major issues or glitches, they may occur.
This guide explains some of the most common issues with Google TV Streamer and how to resolve them. To be fair, many of these issues are also common to almost all Android TV devices, so we’ll only focus on some of the biggest issues and issues specific to Google TV Streamer. For more information, check out our guide to common Android TV issues.
Editor’s note: It’s important to note that not all Google TV streamers will experience this issue. In fact, there may be no problem at all.
Audio sync issues
If you’ve encountered the problem of video and audio getting out of sync with Google TV Streamer, you’re not alone. This isn’t a very common issue, but it’s important enough that Google has officially acknowledged the existence of this issue and plans to fix it in a future update. Of course, it’s worth doing a little troubleshooting before assuming your audio sync issues are related to this bug.
Possible solutions
- Are you using a Bluetooth device, such as headphones or a Bluetooth soundbar? If so, try testing other audio sources to see if the issue persists. If the issue does not occur with another speaker or audio source, the sync may be related to a faulty Bluetooth hardware.
- If it’s not related to the speaker issue, it’s likely an issue that Google says will be fixed in the future. It doesn’t hurt to reboot or perform a complete factory reset before giving up completely. Both methods are described at the end of this guide.
Google TV Streamer remote control not working
C. Scott Brown / Android Authority
You could technically get by without a remote by using Google TV or the Google Home app as a virtual remote control, but no one wants that unless they have no other choice. Unfortunately, remote issues are one of the most common problems with Android TV. The first step is literally to get a new battery. I might have done that before I got here, but I don’t know. If that’s not the issue, below are some possible solutions.
Possible solutions
- Try restarting your TV and remote to reestablish the connection. To do this, you need to control your TV using an app.
- Settings (gear icon) > Device settings > Restart. While the device is restarting, remove the battery and only put it back in after the TV restarts.
- Still not going? You can try unpairing your device and repairing it (you will need to use your phone as a remote control). you’ll want to go remote controls and accessories Select the remote control that is not working, remove option. next,[リモコンとアクセサリ]>[リモコンまたはアクセサリのペアリング]Move to. Hold down the home and back buttons on your remote and it should appear in the options. select it and press pair. If the remote control is working properly, the problem is resolved.
- If the remote control still doesn’t work, there may be a hardware issue. You will need to obtain a replacement. You might consider a third-party remote, but be aware that Google also sells OEM remotes as replacements.
App performs slowly or crashes unexpectedly
C. Scott Brown / Android Authority
Google TV Streamer has more processing power, more storage, and more RAM than Chromecast with Google TV. As you can imagine, it usually works pretty perfectly. Until it doesn’t. If your favorite app is running slower than usual or crashing completely, there are several possible solutions.
Possible solutions
- If your app fails to load or is slow to load, first check to make sure there is no problem with your internet. One way to check is to run a speed test on another device on your network. If everything works fine, the connection may not be the cause of the slowdown. In fact, if you notice overall slowness, an issue with the app may be the culprit.
- Is this happening with all apps? You can also try restarting your device or running a system update. Both steps are explained below.
- Is it only happening in one app or just a few apps? If so, you’ll need to look at each app that’s experiencing the issue. you go to [設定]>[アプリ]. Find and select your app. Select both from there clear cache and Clear data. This may resolve the issue, but be aware that you will have to log on and log off again.
- At this stage, you need to make sure that the problem is not caused by a lack of storage space. To do this, go to: Settings (gear icon) > Device settings > Storage. go to internal shared storage For a detailed breakdown
- Still not working? You need to delete and reinstall the app.
- If that doesn’t work, it may be time for a complete factory reset. You probably won’t be able to move after that.
Google Play Store “Pending Download” error
Edgar Cervantes / Android Authority
This is another problem that applies to many Android TV and Google TV devices, and of course phones. When it comes to Google TV Streamer, there are several possible solutions.
Possible solutions
- First, try troubleshooting the app itself. you’ll want to go [設定]>[アプリ]>[すべてのアプリを表示] after that Google Play Store > Force Stop.
- Return to Still getting an error? [設定]>[アプリ]>[すべてのアプリを表示]>[Google Play ストア] and select Clear cache and Clear data.
- At this stage, if the other two steps did not resolve the issue, follow these steps to factory reset your Google TV streamer. [設定]>[デバイス設定]>[バージョン情報]>[工場出荷時設定にリセット]. choose from there Factory reset. Once reset, you’ll have to set up your device again, but now that it’s back to normal, hopefully the problem is resolved.
Screen flickering problem
C. Scott Brown / Android Authority
We’ve identified several reports of screen flickering issues with Google TV Streamer. The good news is that the solution seems to be quite simple, but there are several possible fixes.
Possible solutions
- Swap the HDMI cables to another pair and check. Believe it or not, sometimes the problem is not that simple.
- Variable refresh rate or display resolution could also be the issue here. One possible solution is to change the display settings from Auto to your TV’s native resolution. In some cases, a small issue may prevent your display from being detected properly.
Quick guide: How to reboot, factory reset, and more
Below is a quick guide to core features like reboot, factory reset, etc.
How to restart Google TV Streamer
There are three ways to restart Google TV Streamer. First, simply unplug the power cable, leave it there for a minute, then plug it back in. Settings (Gear) > System > Restart Use your remote control to press or press the power button on your remote for 8 seconds to fully reset.
How to factory reset Google TV Streamer
There are actually two methods, but let’s start by using the remote control.
- go to setting (Gear) Please select SSystem > About > Factory Reset.
- Follow any on-screen prompts and once complete, your device will be fully reset.
You can also reset the device directly, such as when the OS does not boot properly. Press and hold the button on the back for 10-12 seconds and the LED will start flashing yellow. Once the LED turns white, release the button to begin the factory reset process.
How to update Google TV Streamer
To update your Google TV Streamer, visit: [設定]>[システム]>[バージョン情報]>[システム アップデート]. If an update is found on your device, you can click Installing updates Follow the prompts.